SnakeZ Support

Welcome! We're here to help you get the most out of Snake Identifier: SnakeZ.

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Frequently Asked Questions

How do I get better identification results?
Use a clear photo in good lighting. Full body shots or close-ups of the head and pattern work best. Always photograph from a safe distance.
What should I photograph?
The whole snake, a head close-up, or pattern and scale details. If one angle doesn't work, try another.
Where can I find my previous identifications?
Open your history in the app. SnakeZ stores your identification history on your device.
How do subscriptions work?
Subscriptions are managed by Apple. You can view, cancel, or change plans in your Apple ID settings.
Is my data safe?
SnakeZ focuses on privacy. We do not sell your data. See our Privacy Policy for details.
Is this app a substitute for medical advice?
No. SnakeZ provides educational identifications only. Never handle an unidentified snake. If bitten by any snake, seek medical attention immediately.